Contents
Mr Meticulous Terms and Conditions
- Use reasonable care to detect forged or unauthorised signatures or the unauthorised use of a forgery of a card and
- Take reasonable steps to verify the identity of any other person you pay a membership fee by card.
- Refuse to accept a card transaction if it is invalid or unacceptable or may charge it back to you if it has already been processed; and
- delay, block freeze, or refuse to accept any card transaction where NAB or Australia post has reasonable ground to believe that the transaction breached Australian law or sanctions or the law sanctions of any other country.
In respect of any warranty which is unable to exclude under any relevant law, the club’s liability in respect of breach of that warranty is limited to the re-supply of the facility.
Please read these Terms and Conditions carefully before availing our cleaning services.
By booking our cleaning services, you agree to be bound by the following terms and conditions:
1. Service Agreement:
1.1. By booking our cleaning services, you enter into an agreement with us.
1.2. The scope of the cleaning services, including any specific requirements or instructions, will be agreed upon prior to the service.
2. Pricing and Quotations:
2.1. All pricing and quotations provided are based on the information provided by the customer.
2.2. We reserve the right to adjust the quotation if the actual property conditions or customer’s requirements differ from those described or if additional services are requested.
2.3. Any changes to the quotation will be communicated and agreed upon before proceeding with the service.
3. Access and Preparation:
3.1. The customer is responsible for providing access to the property at the scheduled service time.
3.2. Running water and electricity must be available within the property where the cleaning service is to be carried out.
3.3. The customer should ensure that any valuable or fragile items are secured or removed from the areas to be cleaned.
4. Payment:
4.1. Payment for the cleaning service is due at the time of booking unless otherwise agreed upon.
4.2. We accept payment by card, bank transfer, or any other method agreed upon.
4.3. All payments are subject to applicable taxes and fees.
5. Cancellations and Changes:
5.1. Cancellation by the customer:
5.1.1. For regular cleaning services booked more than 48 hours before the appointment time, if the service is cancelled by the client with less than 48 hours notice, a cancellation fee of $50.00 AUD will be charged.
5.1.2. For all other cleaning services, including one-time or specialized cleaning, booked more than 48 hours before the appointment time, if the service is cancelled by the client with less than 48 hours notice, a cancellation fee equivalent to 100% of the service price will be charged.
5.2. Rescheduling by the customer:
5.2.1. For regular cleaning services booked more than 48 hours before the appointment time, if the client requests a change in the service time with less than 48 hours notice, a rescheduling fee of $25.00 AUD will be charged.
5.2.2. For all other cleaning services, including one-time or specialized cleaning, booked more than 48 hours before the appointment time, if the client requests a change in the service time with less than 48 hours notice, a rescheduling fee equivalent to 50% of the service price will be charged.
5.3. Changes or cancellations by us:
5.3.1. In the event that we are unable to provide the service due to unforeseen circumstances, we will make reasonable efforts to reschedule the service at a mutually agreed upon time.
5.3.2. ii. If a rescheduled appointment is not possible or if the service cannot be provided, we will issue a full refund.
6. Service Satisfaction and Complaints:
6.1. We strive to provide a high standard of cleaning services. If you are not satisfied with any aspect of the service, please notify us within 24 hours of the service completion.
6.2. We will investigate and make reasonable efforts to resolve any complaints or issues to your satisfaction.
6.3. We may offer a re-clean or inspection of unsatisfactory areas/items before arranging third-party services.
6.4. If any damage caused by our cleaners is reported within 24 hours, we will either repair the item or compensate its current cash value.
7. Liability and Insurance:
7.1. We maintain public liability insurance to cover any damage or loss caused by our cleaners during the provision of the service;
7.2. We are not responsible for any pre-existing damage or wear and tear to the customer’s property.
7.3. It is the customer’s responsibility to secure or remove any items of value, including fragile or sentimental items, before the cleaning service.
7.4. Our cleaners may take photographic proof of any damaged areas/items as part of the investigation process.
8. Health and Safety:
8.1. Our cleaners will adhere to health and safety guidelines while performing the cleaning service.
8.2. The customer should ensure the property is safe and free from any hazards that may pose a risk to our cleaners.
9. Privacy and Confidentiality:
9.1. We respect your privacy and will handle any personal information provided in accordance with applicable privacy laws.
9.2. Any confidential or sensitive information shared with us will be kept confidential and used solely for the purpose of providing cleaning services.
10. Force Majeure:
10.1. We shall not be liable or responsible for any failure or delay in the performance of our obligations under these terms and conditions if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, strikes, labor disputes, power outages, or equipment failures (“Force Majeure Event”).
10.2. In the event of a Force Majeure Event, we shall be excused from the performance of our obligations for the duration of the Force Majeure Event.
10.3. We will make reasonable efforts to resume the provision of cleaning services as soon as reasonably practicable after the Force Majeure Event has ceased.
10.4. If a Force Majeure Event continues for a period of more than 30 days, either party may terminate the agreement by providing written notice to the other party without incurring any liability.
11. Copyright:
11.1. All content, materials, and intellectual property provided by us, including but not limited to logos, images, text, designs, and software, are protected by copyright laws and remain our exclusive property.
11.2. You agree not to reproduce, distribute, modify, display, perform, or use any of our copyrighted materials without our prior written consent.
11.3. You may not use our intellectual property to create derivative works or engage in any unauthorized use that infringes upon our rights.
11.4. Any unauthorized use of our copyrighted materials may result in legal action and claims for damages.
12. Amendments and Updates:
12.1. These terms and conditions are subject to change without notice.
12.2. Any amendments or updates to these terms and conditions will be communicated by posting them on our website or through other suitable means.
13. Severability:
If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
14. Governing Law and Jurisdiction:
14.1. These terms and conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia.
14.2. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales.
By booking our cleaning services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. These terms and conditions constitute the entire agreement between the customer and us regarding the cleaning services and supersede any prior agreements or understandings.
If you have any questions or require further clarification, please contact us.
- Or any business you have booked with under the Mr Meticulous Pty Ltd affiliation,
